1. Order Processing All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We take great care in packaging your accessories, especially delicate items like jewelry, to ensure they arrive safely.
2. Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location. We offer various shipping options to meet your needs.
3. International Shipping We ship worldwide. Please note that for international orders, your package may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your destination country. These charges are not included in our shipping fees and are the sole responsibility of the customer. AGA MISTAR LIMITED is not responsible for these additional charges.
4. How to Check the Status of Your Order When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
5. Damaged or Lost Items in Transit If you receive your order and it is damaged, please contact us immediately at [Your Support Email] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If your package is lost in transit, please contact us so we can assist you in locating it or filing a claim with the carrier.